Surge Privacy Policy

We respect your privacy and are committed to protecting your personal data when you use Surge Casino. This Privacy Policy explains how we collect, use, store, and protect your information when you visit Surge Casino.com, register an account, make deposits or withdrawals, or otherwise interact with our services. By creating an account with us, you agree to the practices described below.

Who We Are

Surge Casino is operated by Surge Ventures SRL (registration no. 3-102892863), with its registered office at Ofident Building, Office 3, Costa Rican North American Cultural Center, San Jose, Costa Rica. We hold a gaming license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005, License No. ALS1-202504047-FI2. We at Surge act as the data controller responsible for your personal information collected through Surge Casino.com.

Information We Collect

When you register for a Surge account or use our platform, we collect several categories of information necessary to provide our services, verify your identity, and comply with licensing obligations.

• We gather registration data such as your name, date of birth, email address, phone number, and residential address
• We collect payment information related to your chosen deposit and withdrawal methods, including card details, crypto wallet addresses, or bank account information
• We track your gaming activity, including bets placed, games played, deposits, withdrawals, and bonus usage, to operate your account and calculate loyalty rewards
• We may request identity verification documents, such as a photo ID, proof of address, or a selfie, before processing withdrawals
• We automatically collect technical data such as your IP address, device type, browser information, and login timestamps
• We record communications you have with our customer support team for quality and compliance purposes

How We Use Your Information

Here at Surge, we use the information we collect for legitimate business and legal purposes. Our primary goal is to provide a secure, fair, and enjoyable gaming experience while meeting our regulatory obligations.

• We use your data to create and manage your Surge account, process transactions, and verify your identity
• We use gameplay data to calculate your Surge VIP level, loyalty points, and daily cashback
• We send you promotional communications about bonuses, free spins, and loyalty rewards, where you have opted in
• We analyze account activity to detect fraud, money laundering, or breaches of our terms and conditions
• We use your contact details to respond to support inquiries submitted via email or our Customer Support form
• We retain records of bets and disputes to handle bet settlement queries and resolve complaints within our stated timeframes

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you (our Terms and Conditions), compliance with legal and licensing obligations, our legitimate interests in preventing fraud and operating our business, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate Surge Casino effectively.

• We share data with payment processors to handle deposits and withdrawals, including crypto, card, and bank transfer providers
• We share information with identity verification and fraud prevention services to confirm your eligibility to play
• We may disclose data to regulators, law enforcement, or auditors as required under our Anjouan gaming license
• We share limited data with game providers and platform technology partners to deliver slots, live casino, and other game types
• We may share information with professional advisors, such as legal or financial consultants, under confidentiality obligations

International Data Transfers

As Surge Casino serves players across Australia, New Zealand, Canada, and European markets, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers are protected by adequate safeguards consistent with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. Transaction records, identity verification documents, and communication logs may be retained longer where required by law or to resolve disputes, including bet settlement queries lodged within three days of a wager being decided.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate Surge Casino.com, remember your preferences, and analyze site performance. Our use of cookies is described in more detail in our separate Cookie Policy, which explains the types of cookies we use and how you can manage them through your browser settings.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You may request a copy of your data in a portable format where technically feasible

To exercise any of these rights, please contact us at support@Surge Casino.com. We will respond to your request within a reasonable timeframe.

Data Security

We are committed to protecting your data through appropriate technical and organizational measures, including encryption, secure servers, and restricted access controls. While we take reasonable steps to safeguard your information, no method of transmission or storage is completely secure, and we encourage you to protect your own account credentials.

Restricted Jurisdictions

Surge Casino does not accept players from a number of restricted countries, including Australia, the United States, the United Kingdom, Spain, and other listed territories. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and will handle any associated data in accordance with this policy and applicable law.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Surge Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via email at support@Surge Casino.com or through the Customer Support form available on our website. Our live chat is available 24/7, and our team aims to respond to email inquiries within 24 hours.