Surge Terms and Conditions

Welcome to Surge Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must not use our services.

About Our Operator and License

Surge Casino is operated by Surge Ventures SRL (registration no. 3-102892863), with registered address at Ofident Building, Office 3, Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica. We operate under a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005, License No. ALS1-202504047-FI2. At Surge, we are committed to providing a fair and transparent gaming environment that complies with the regulations of our licensing authority.

Eligibility and Restricted Territories

Our services are intended for players in Australia, New Zealand, Canada, and European (EUR) markets. You must be at least 18 years old, or the legal age of majority in your jurisdiction, to open an account with us. We do not accept players from a number of restricted countries, including but not limited to Australia-excluded territories, the United States, United Kingdom, Spain, Germany, France, Netherlands, Russia, and FATF blacklisted countries, among others listed in our full restricted list. We reserve the right to verify your location and restrict access where required by law.

Account Registration

When you create an account with us, you agree to provide accurate, current, and complete information. We at Surge Casino may request documentation, including photo ID, proof of address, or a selfie, to verify your identity before processing withdrawals. You are responsible for maintaining the confidentiality of your login credentials, and any activity under your Surge login is your responsibility. Our Surge register process requires a single account per person, household, IP address, or identification document.

• You must only open one account with us
• We may suspend or close accounts that violate these terms
• You agree to keep your account details updated and accurate

Deposits and Withdrawals

Our Surge deposit methods include Visa, Mastercard, Apple Pay, Google Pay, PayID, Pay by Bank, Bank Transfer, and multiple cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Solana, Tether (USDT), USD Coin, and Shiba Inu. Minimum deposit amounts vary by method, starting from 10 AUD/NZD for select options. For Surge withdrawal requests, we process payments back to your original deposit method where possible, and additional security checks may apply if an alternative method is used.

Withdrawal limits are tiered according to your total lifetime deposits, ranging from $1,000 per day at Level 1 to $10,000 per day at Level 8. We may apply an 8% fee (minimum 4 EUR) if a deposit has not been wagered at least once. Processing times depend on your chosen method: crypto withdrawals typically take 10 minutes to 1 hour after approval, while bank transfers may take up to 5 business days. We reserve the right to request verification documents before completing any withdrawal request.

Bonuses and Promotions

At Surge, we offer a Welcome Package of up to 300% and 2,250 AUD plus 300 Free Spins across your first three deposits. Our Surge bonus terms require wagering of between 30x and 40x the deposit plus bonus amount, with a maximum bet of 10 AUD during wagering. We also provide a Surge no deposit bonus style Free Daily Loot Box, available to all registered players without requiring a deposit for opening, though a deposit is needed before withdrawing winnings. Our Surge free spins promotions are credited on Elvis Frog in Vegas and other selected titles.

We reserve the right to deny or withdraw any bonus if we suspect abuse, including the use of multiple accounts, opposite betting strategies, or covering 25 or more roulette numbers to minimize risk. Only one promotion may be active at a time unless otherwise stated. Bonus Buy features are not permitted while wagering any bonus funds.

Games and Fair Play

Our Surge Casino platform features more than 15,000 games, including Surge pokies, live dealer tables, table games, and sports betting markets. We work with leading providers such as Evolution, Pragmatic Play, NetEnt, Play'n GO, and many others to ensure game integrity. All games on our platform use certified random number generators where applicable, and we do not tolerate any attempt to exploit software errors or bugs. If a technical malfunction occurs, we reserve the right to void affected bets and correct account balances accordingly.

Responsible Gambling

We at Surge encourage responsible play and provide tools to help you manage your gaming activity, including deposit limits, self-exclusion options, and reality checks. If you believe your gambling behavior is becoming problematic, we recommend reaching out to our support team or a professional gambling support organization. Our Surge casino login area includes account settings where you can set personal limits at any time.

Customer Support and Disputes

Our customer support team is available via email and through the Customer Support form on our website, with live chat available 24/7. We aim to respond to inquiries within 24 hours. Bet settlement queries are typically answered within 28 days, and any disputes must be lodged within 3 days of the wager being decided. Unresolved disputes will be escalated internally to management and, if necessary, to independent arbitration as governed by our licensing framework.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. Continued use of our Surge online casino after any amendments constitutes your acceptance of the revised terms. We encourage you to review this page regularly to stay informed of your rights and obligations as a Surge casino player.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including technical failures, internet connectivity issues, or third-party payment processing delays. Your use of Surge Casino is at your own discretion and risk, subject to the licensing terms under which we operate.